General Terms and Conditions

Terms and Coditions - Withdrawal - License conditions - Privacy

Terms and Coditions

1. General

These General Terms and Conditions of Business shall apply to business relationships of any kind with dr. dresing & pehl GmbH

2. Contractual partners

The contract is between

dr. dresing & pehl GmbH
Deutschhausstraße 22a
35037 Marburg

C.E.O: Thorsten Pehl und Dr. Thorsten Dresing 
Court and number of registration: Amtsgericht Marburg HRB 5171 
USt.ID.: DE 252 446 309

and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession (§ 13 of the German Civil Code). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession (§ 14 of the German Civil Code).

3. Conclusion of contract:

The product display in the online store does not constitute a legally binding offer; instead it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive a confirmation of submission immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate acceptance of order or shipping the goods within 3 business days.

dr. dresing & pehl GmbH reserves the right to refuse to perform the service promised if it becomes apparent after concluding the contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against dr. dresing & pehl GmbH are excluded.

4. Statutory right of withdrawal

If the customer is a consumer (as per §13 of the German Commercial Code), he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.

In order to exercise the statutory right of withdrawal, the customer must notify us (dr. dresing & pehl GmbH - Deutschhausstrasse 22a - 35037 Marburg - Fax +49 6421 590 979 0 - of his/her decision to withdraw from this contract in a clear declaration (e.g. by sending a letter by mail, fax or email). The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory.

The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If the customer withdraws from this contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer  has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer´s withdrawal from this Contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever occours first.

The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline.

The customer shall bear the costs of returning the goods.

The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods. 

Exclusions from the statutory right of withdrawal:

Your right of withdrawal expires prematurely if you have started with use of the service – such as receiving a serial number - before the end of the withdrawal period, and accepted this during checkout process.

The statutory right of withdrawal shall not apply when ordering Workshops:

5. Prices

All prices are quoted as prices inclusive German VAT. They do not include public fees (including withholding taxes) and duties, which is to be paid additionally by the Customer in the amount specified by applicable law.

6. Delivery

We deliver across the EU via DHL. Further Information can be found on

7. Payment

Delivery on invoice is only possible for public facilities and authorities.

8. Reservation of ownership

dr. dresing & pehl GmbH reserves the ownership of the shipped products until the price is paid in full.

9. Court of jurisdiction

As the only court of jurisdiction for all litigations from this business connections, including bill and check suits, the seat of the vendor – Marburg - is reconciled. The contractual parties agree that the applicable law shall be German law with regard to all legal relationships arising from this contractual relationship

Inspection of the terms of the contract

You can always inspect the conditions of use on the internet at the page . For security reasons your order details will not be accessible by you via the internet.

License conditions

for use of the software f4transcript, f5transcript and f4analyse

Below you will read the legally binding licensing agreement for the use of our software. They shall be concluded between you as a natural or legal person and us, dr. dresing & pehl GmbH.

On the basis of the following agreement, we transfer you rights to use the software. By purchasing and installing you agree to the following license agreement:

1. License

A license entitles you to use the software on the computer specified in the number or USB storage device. The free version can be used freely within its technical limitations. Commercial use is only allowed with the Pro versions. The copyright is of course still with us, the right of use applies only after full payment as issued. Until then we reserve the right to deactivate license numbers. You are welcome to make a backup copy and mark it as such.

f4transkript (from version 6) contains open source software. You can find further information on this here:

2. Warranty

We warrant that the Software will substantially corresponds to the functions described.

We do not warrant that the software will work with all the different hardware configuration. The selection, installation and use of appropriate system requirements are your responsibility. It is also your responsibility to check the compatibility of the software with your system in advance based on the free version f4free.

Should an error occur beyond this, we will correct it in a reasonable period or refund the purchase price, the license expires in the latter case. In accordance with the statutory provision we guarantee this for private customers ("Consumers" according to §13 German Civil Code) for 24 months, for commercial businesses (according to §14 German Civil Code) for 6 months.

3. Liability

We are not liable for any data loss. Therefore regularly, at least after each session, make backup copies.

USB licenses will be physically connected to the storage device. We are not liable for loss or damage. Nevertheless, if one or both happen, contact us, we will find a solution.

Of course we are liabel for damages that were caused by gross negligence or intent on our part, which was reasonably foreseeable at the time the contract was concluded.

4. Jurisdiction

We assume that we can solve any disagreement in personal conversation.

However, should we be unable to settle a dispute, we agree as place of performance and jurisdiction Marburg, Germany and the application of German law.

5. Changes and transmission

This License Agreement is non-transferable. Changes or enhancements must be in written form.

6. Severability

If any provision in this agreement is invalid, the validity of all other agreements shall not be affected. Instead of the invalid provision, the statutory scheme will be valid.

Data privacy

The protection of personal data is important to us. Therefore, for you the following information about privacy and data protection:

1. no storage of unnecessary data

We only store the data necessary for a current order and correct accounting. We use the data provided by you to fulfil and process your order. You have the right to free information, correction, blocking and deletion of your stored data at any time. Please contact info[at] or send us your request by post or fax.

We use cookies on various pages to make your visit to our website attractive and to enable the use of certain functions. These are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard disk at the end of the browser session (so-called session cookies). Other cookies remain on your computer and make it possible to recognize your computer during your next visit (so-called permanent cookies).

2. no passing on of your data

We will not pass on your personal data including your address and e-mail address to third parties without your express consent, which can be revoked at any time. Excluded from this are our service partners who require the transmission of data for order processing. (For example, the shipping company responsible for delivery and the bank responsible for payment processing). In these cases, however, the scope of the transmitted data is limited to the required minimum. Credit card data are not stored by us, but are collected and processed directly by our payment service provider PayOne.

3. secure order

Your data is protected by 128bit SSL encryption (Secure Sockets Layer) as soon as you proceed to checkout. Please use an SSL-enabled browser, otherwise SSL protection cannot be guaranteed.

4. f5 android app

Our f5android app collects anonymous data about program crashes, usage time and device type to improve the program.

5 Google Services

We use Google Analytics, a web analysis service of Google Inc. "("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by users is generally transferred to a Google server in the USA and stored there.
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and Internet use. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics only with IP anonymization enabled. This means that Google will reduce the IP address of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the user's browser is not merged with other Google data.

Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set that prevents the collection of your data on future visits to this website: Disable the collection of data by Google Analytics for this website.

Further Information


If you wish to withdraw from the contract, please complete and return this form to:

dr. dresing & pehl GmbH
Deutschhausstraße 22a
35037 Marburg - Germany

Fax: 06421 – 590 979 20

I/we hereby give notice that I/we withdraw from my/our contract of purchase of the following goods:


-Ordered on /received on






- Signature


- Date


Online dispute resolution

Just in case…

The EU provides a plattform for online dispute resolution: